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The short answer is no, GL insurance generally does not cover the quality or effectiveness of the work your business performs. If your product or service fails to meet a client’s expectations, GL insurance won’t provide protection. This type of insurance typically covers accidents and unforeseen damages that occur in the course of your business, but not issues related to the professional quality of your work.

For example:

  • If a contractor installs faulty wiring, resulting in a fire, GL insurance would likely cover the damage caused by the fire, but not the cost of redoing the wiring.
  • If a marketing consultant creates a campaign that fails to deliver results, GL insurance won’t cover the financial losses experienced by the client due to the ineffective campaign.

What About Completed Work?

It’s important to note that while General Liability Insurance won’t cover issues directly related to the quality of your work, it can sometimes provide coverage for damages resulting from completed operations. This means that if your finished product causes injury or damage after the project is completed, your GL insurance may step in.

For example:

  • If a customer trips over a floor you installed and injures themselves, even months after the work was completed, GL insurance could cover the claim.

However, this does not extend to fixing or redoing the faulty work itself.

What Types of Insurance Cover Your Work?

If you want protection for your professional services and the quality of your work, you’ll likely need Professional Liability Insurance, also known as Errors and Omissions (E&O) insurance. This type of policy covers claims related to professional mistakes, negligence, and failure to meet industry standards.

Here’s a breakdown of how Professional Liability differs from General Liability:

  • General Liability Insurance: Covers accidental bodily injury, property damage, and personal injury.
  • Professional Liability Insurance: Covers errors, omissions, and negligence related to your professional services.

Both insurance types work together to give your business comprehensive protection, but they cover different aspects of risk.

How to Ensure Full Coverage for Your Business

To fully protect your business, it’s essential to have both General Liability and Professional Liability Insurance. Each policy addresses distinct risks, and together, they create a more secure safety net for your business operations.

  • Review Your Needs: Evaluate the types of risks your business faces, considering both physical operations and professional services.
  • Consult with an Insurance Professional: Work with a trusted insurance advisor who can help you choose the right combination of policies for your business.
  • Stay Informed: Insurance needs can change as your business grows or evolves, so it’s important to regularly review and update your coverage.

By understanding the limitations of General Liability Insurance and considering additional coverage options, you can better protect your business from a wide range of potential risks. If you have questions about what insurance policies are right for your business, consult with an expert at USA Insurance today.

Sam Meenasian is the Operations Director of USA Business Insurance and an expert in commercial lines insurance products. With over 20 years of experience and knowledge in the commercial insurance industry, Meenasian contributes his level of expertise as a leader and an agent to educate and secure online business insurance for thousands of clients within the Insurance family.